Shipping + Returns
How long will it take to receive my order?
Once you placed your order, please allow 1-3 days for your orders to be processed. After that, it will take 12-20 business days for delivery to the United States, and 12-39 business days for international orders depending on your location.
When will my order be processed?
All orders are handled and shipped out from a warehouse in China, this way we can guarantee the lowest price possible. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders all days of the week. Orders will be processed within 1-3 days from the order date and shipped the next day. Please note that we don’t ship on weekends.
Will I be charged with any customs and taxes?
The prices displayed on our site have their tax included, which means that you don’t need to worry about extra custom costs or any taxes.
Olivra Homedecor stands behind the quality of everything we sell and hope you’re happy with your ordered products. If you’re unsatisfied with products you purchased from Olivra Homedecor, you can return your item(s) as follows:
- Items purchased online can only be returned within 30 days from receiving your order.
- You must have an original receipt and packaging to complete your return.
- Items must be unused and unwashed.
- Shipping costs for return will be the sole responsibility of the party seeking refund of purchase.
NOTE: For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
How long is the returns process?
Processing returns may take up to 10 business days from the day we receive your return. We will email you to confirm once your return has been processed.
If you have any questions regarding this process or policy, please feel free to contact us at: firstname.lastname@example.org or use our Contact Us page.